Lost in the Last Mile? When Delivery Scam Alerts Fall on Deaf Ears

Your scam warnings are lost in the e-commerce echo chamber!

The growth of e-commerce has led to an increase in the number of packages being delivered every day. To meet the demand, many e-commerce companies use third-party logistics providers. The silent heroes of this ecosystem are the delivery partners and services. Delivering smiles, boxes of joy, and the occasional oversized beanbag chair. While you’re busy ensuring timely deliveries, a sneaky threat lurks in the shadows: phishing scams impersonating your brand. And here’s the real issue: all those warnings about them are going unheard, unseen, and utterly ignored.

Why do scam warnings from delivery service companies go unheeded?

The customer interacts directly with the e-commerce website, not with your delivery companies. The crucial alerts, published on company websites, are hence practically invisible to real shoppers. Users see the familiar logos of e-commerce sites, not the delivery person bringing our packages. All the warnings and alerts on your website go unnoticed.

This disconnect creates fertile ground for scammers. They exploit user trust by sending fake texts and emails masquerading as delivery updates. By the time users realize it’s a scam, the damage is often done: personal information is stolen, and bank accounts are compromised.

It is important to notice that scammers are updating their techniques to trap innocents. One of the newly seen scams is the call-forwarding scam.

This disconnect is costing you:

Tarnished reputation: Every successful scam chips away at your brand trust, leaving customers wary and hesitant.

Furious users: Imagine the backlash when a stolen identity traces back to a fake “delivery update” SMS link. Damage control becomes your new side hustle.

Missed conversions: Nervous shoppers, bombarded with conflicting information, might ditch their carts altogether, leaving you with unfilled boxes and dented profits.

How delivery companies can fight back against scammers?

Show warnings where they shop. Partner with e-commerce sites to display warnings on their checkout pages.
Empower your customers. Don’t talk about scams; empower them with tools to easily identify scams.
Two-factor authentication. Should implement OTP conformation on both the delivery partner side as well as the customer side.

By working together, delivery partners, online platforms, and us, the savvy shoppers, can create a safe and secure online shopping ecosystem. No more hidden corners for scammers; no more falling victim to clever deceptions.

authifyNow and authifyURL provide instant URL verification tools for users to identify scam sites impersonating reputed brands. If you are a delivery company, get it listed in our database.